For years I was a proponent of bug/issue management systems and worked with open systems like Jira or Bugzilla and also with a lot of proprietary systems. I’ve used these systems during the development and production/ support phase of the products. Every time I use these systems I spend too much time registering, evaluating and sorting issues. At the end of the project I always get stuck with a dozen of unspecified issues with a vague status. Why is this? Bug tracking systems are not bad. The entire process of registering and tracking bugs is wrong.

What the most effective thing to do when you discover a bug? Registered the bug in a system and track it? Does this solve the bug? It doesn’t.  You should be busy resolving the bug, not administrating and tacking it!

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