Various scenarios may require sending email messages or other types of notifications to users as part of the process flow. For example, certain types of exceptions that cannot be handled automatically may require manual intervention. For example, a BPEL process can use the notification service to alert users by voice, IM, SMS, or email. 

In a previous article (http://technology.amis.nl/blog/6019/configure-soa-suite-11g-for-sending-email-notifications-with-google-mail) I described recently how the fairly new SOA Suite 11g can use GMail or other public Email servers to send notifications, for example from BPEL processes or the Human Workflow Service. The SOA Suite 11g works with the User Messaging Service (UMS) to perform that feat and the essence of said article is to configure the email driver in UMS to use GMail – or any other email server for that matter.

This article looks at one of the other communication channels available in UMS, and also available to BPEL processes: Instant Messaging or Chat. After configuring the UMS XMPP driver in the Enterprise Manager console, the Chat channel is available to any BPEL process. We will discuss how to configure – and with which More >