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Posts by Remko Mantel
Last week I have given my first KC presentation within AMIS on the subject of Contingency Design. Some 15 people were present and even 2 outsiders showed up! It proved to be a very interesting evening and apparently this subject caused strong feelings with the contenders, causing lively discussions! In fact, my presentation triggered Arjaan, AMIS colleague, to present his own KC in the near future on the subject of usability especially for webshops. On top of that, Reinier, one of our account managers, has asked me to come up with a plan for a contingency scan product plan for AMIS. So hopefully soon AMIS will be offering the AMIS Contingency Design Scan!
Contingency Design is designing websites for when things go wrong. The thought behind contingency design is that there is no such thing as a perfect website, how carefully designed even. Visitors will always get into trouble by either their own fault or because of the website itself. Contingency design offers visitors help to solve their problems.
In our day to day live we are daily confronted with contingency issues, though we never seem to notice them as such. Think of spare parts or an emergency aggregate. They help us when More >
Contingency design is intercepting and preventing error scenarios. These are situations where website visitors get in trouble, for example on a 404 Error – File Not Found page. It is designing for when things go wrong. It is the process of making sure that when something goes wrong, you inform the user in an understandable and friendly manner.
The thought behind contingency design is that there is no perfect website, even if you undertake thorough testing. Visitors of websites will always run into trouble, by their own acting, or by a fault in a website. Contingency design offers visitors help to solve the problems that they have run into. It is about the error messaging, graphic design, instructive text, information architecture backend systems and customer service that helps visitors get back on track after a problem occurs.
The advantage of contingency design is that it will not only improve the usability of a website. It is mainly aimed at reducing the frustration of visitors. A website that offers help at the moment a visitor runs into a problem can count on a higher satisfaction en loyalty, thus improved conversion rates and revenues.
Error pages404 error – More >
â€˜The network is the computerâ€™ is an old saying from the hardware company Sun. What used to be a prediction is now becoming a fact. Internet services are slowly replacing software. People organize and share their lives on new innovating and interactive websites. Soon you will no longer need specific computer programmes to do so. Just having a web browser will be enough.
To prevent confusion I should first give you a definition of what Web 2.0 is. Web 2.0 generally refers to a second generation of services available on the World Wide Web that let people collaborate, and share information online. In contrast to the first generation, Web 2.0 gives users an experience closer to desktop applications than the traditional static Web pages. Web 2.0 is therefore a generic term for innovative websites, where everything is aimed at sharing, sharing links, pictures, contacts, lists, interests, personal data, etc.. In short: sharing your whole life. It has become a sort of social interacting that is unlocked and stimulated though the internet in a smart and interactive way.
This is not new you might say, internet has indeed been a big social place for many years. Much communication More >